Shipping policy

Wedding Gowns

Hayley Paige wedding gowns are available to be purchased from approved partner retail stockists only and are not sold online through hayleypaige.com. Inquiries or disputes for Hayley Paige wedding gowns should be directed to the retail stockist where the gown was purchased, or to the Hayley Paige customer service team at salesusa@madilane.com.

Promotional Merchandise

Hayley Paige merchandise may be available to be purchased online at hayleypaige.com when in-stock and is shipped using United Parcel Service (UPS).

 

Shipping Fees

Shipping fees are calculated based on the buyer’s location, including the option of international destinations, and is shown at the checkout.

There are two tiers of shipping offered:

- Economy Shipping: 5-8 business days (lower cost)

- Standard Shipping: 3-4 business days (additional cost)

 

Tracking

Upon dispatch of the order, a tracking number is emailed to the email address associated with the online purchase. The order can be tracked directly through UPS, or by using the Shop app.

 

Incorrect Address

We will ship to the address provided on the order. If an order is returned due to an incorrect or incomplete delivery address, our customer service team will attempt to contact the customer to confirm and update the delivery details. Additional shipping fees may apply to resend the package.